Microsoft’s Copilot artificial intelligence assistants enhance business productivity, customer service, and information security by adapting to the needs of different industries and roles.

Microsoft’s Copilot AI assistants offer innovative solutions for various professionals, improving productivity, collaboration, and data analysis.
Copilot’s ability to adapt to an employee’s role and tasks makes it an effective tool in several industries and different work tasks – from information work to customer service, sales, and information security.
Using Microsoft Copilot assistants brings a new dimension to implementing artificial intelligence in business, an essential competitive advantage for today’s companies.
Copilot AI solutions for data workers: leveraging Microsoft AI for work efficiency
Copilot assistants enhance productivity and support versatile tasks for information workers.
Microsoft 365 Copilot works within the Microsoft 365 environment, using tools such as Word, Excel, and PowerPoint to automate content creation and improve collaboration. This artificial intelligence-based assistant speeds up routine tasks and frees up time for analysis and creative work, showing how artificial intelligence can be used in business.
Data workers can also use Copilot for Dynamics 365 Project Operations, which offers real-time insights and recommendations for project management, helping project managers stay up to date.

Copilot, a premium feature of Microsoft Planner, enhances project management by providing real-time insights and recommendations. For example, Copilot can create new plans, set goals, monitor the situation, and react to changes as the project progresses. This helps teams stay up-to-date and improves collaboration.
Copilot for Dynamics 365 Finance improves financial management processes and analysis, while Copilot for Dynamics 365 Supply Chain supports supply chain management by predicting demand and optimizing inventory. In these Copilot solutions, artificial intelligence is specifically used to make operations and decision-making more efficient.

Microsoft Viva Copilot, on the other hand, helps employees improve work well-being and engagement by providing personalized recommendations and insights. Viva Copilot’s use in developing the organization’s employee experience is an essential example of using artificial intelligence in business.
Copilot in Dynamics 365 Business Central, aimed at small and medium-sized companies, supports business processes and enhances company resourcing.

Customer service artificial intelligence assistants
Copilot customer service assistants improve the customer experience and support customer service agents.
Microsoft 365 Copilot for Service offers real-time support to customer service representatives, speeding up the processing of customer inquiries and finding solutions. With Microsoft Copilot, customer service representatives can focus on what is essential and offer customers fast and efficient solutions.
Copilot in Dynamics 365 Customer Service specializes in customer service. It helps manage customer inquiries, while Copilot in Dynamics 365 Field Service supports field workers by providing real-time information to solve problems that arise in the workplace.
In addition, Copilot in Dynamics 365 Customer Insights provides valuable customer data, helping to create personalized customer experiences. Copilot’s customer service-oriented artificial intelligence solutions show how artificial intelligence can improve customer service operations.

Copilot AI assistants for sales
Copilot artificial intelligence solutions aimed at sales work are excellent tools for utilizing artificial intelligence in business, especially in managing customer relations and sales processes.
Microsoft Copilot for Sales provides salespeople with insights and recommendations to help them focus on the most important accounts and identify opportunities to meet customer needs. The artificial intelligence sales assistant analyzes customer activity and trends, enabling more precise offer tailoring and freeing time for developing customer relationships.
Copilot in Dynamics 365 Sales sales strategy and customer dialogue by giving salespeople insights for more effective interactions. It analyzes past interactions and customer feedback, providing targeted suggestions to close deals faster. In addition, Copilot anticipates customer behavior and future needs, strengthening its competitive advantage.

Copilot artificial intelligence solutions for data analysis and reporting
Microsoft also offers Copilot artificial intelligence for data analysis and reporting, one of the most significant areas of utilizing artificial intelligence in business.
Copilot in Microsoft Fabric is an artificial intelligence-based tool that improves data analysis and offers companies new ways to use the data they collect more efficiently.
Copilot in Power BI is specifically aimed at data visualization, which enables complex datasets to be presented as visualizations and reports. With Power BI Copilot, organizations can turn data into well-presented information that supports decision-making.
With these solutions, artificial intelligence offers clear competitive advantages in data analysis and decision-making in business.

Copilot artificial intelligence for information security – Microsoft Security Copilot
The information security industry benefits significantly from artificial intelligence assistants’ real-time threat analyses and rapid response to information security challenges.
Microsoft Security Copilot is an artificial intelligence solution integrated into the firewall that constantly scans the environment for information security threats and recommends combatting them. It analyzes large amounts of data quickly and detects suspicious activity, such as unusual login attempts and traffic anomalies, which may indicate data breach attempts.
Security Copilot also supports complying with the company’s information security policy and helps personnel identify potential threats. In addition, the AI assistant helps automate the fight against threats, reducing the need for manual labor and allowing the security team to focus on strategic challenges.
With Copilot, organizations can stay one step ahead of cyber threats, which increases the efficiency of information security resources and comprehensively supports the company’s security strategy.
Security Copilot shows how artificial intelligence in business can provide immediate and valuable information security benefits.

Copilot solutions for IT developers and in Power Platform
Microsoft’s Copilot services also offer solutions for IT developers who create the organization’s digital applications and solutions.
Microsoft Copilot in Azure optimizes and manages cloud services, providing developers with support and insights. Copilot analyzes the use of resources in the cloud environment and offers recommendations to improve performance. It also facilitates scalability and helps ensure data security maintenance in changing needs.

Power Platform’s Copilots, such as Copilot in Power Apps, Copilot in Power Automate, and Copilot in Power Pages, allow you to create apps and automated workflows without coding skills.
These tools speed up the development process and reduce manual work, allowing users to focus on business goals. Copilot also provides real-time recommendations, making modifying and optimizing workflows and application projects easier according to needs.
GitHub Copilot offers developers an autocompletion feature that speeds up the programming process and helps write clean code.
These solutions make the utilization of artificial intelligence in business possible even without extensive technical knowledge.



Microsoft Copilot Studio and Azure AI Studio
Microsoft Copilot Studio enables organizations to create customized Copilot assistants that meet their unique needs. Studio offers a graphical user interface that can be used to create various artificial intelligence-based assistants without technical know-how.
On the other hand, Azure AI Studio provides a platform for developing and deploying artificial intelligence models in the Azure environment. These tools allow organizations to integrate artificial intelligence into business processes and build fully customized AI solutions.

Microsoft Copilots support use of artificial intelligence in business
Microsoft’s Copilot assistants offer a wide range of artificial intelligence solutions that support the user versatilely in various Microsoft products and services. Their application targets vary widely, and users can utilize Copilot in almost every industry and role.
Microsoft Copilot brings artificial intelligence to everyday business, making operations more efficient, improving customer experience, and developing the organization’s operations in many ways. Copilots are a concrete example of how artificial intelligence can be used in business.
Copilot licensing and pricing
Pricing and licensing of Microsoft’s Copilot AI assistants vary by product and purpose of use.
Microsoft 365 Copilot: Copilot is an add-on to Microsoft 365 service packages such as E5, E3, F1, F3, Business Basic, Business Premium, and Business Standard, provided you have an existing Microsoft 365 subscription. Read more about service packages here.
Dynamics 365 Copilots: Copilot features in applications such as Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights are usually included in the licenses of those Dynamics 365 applications. Read more about service packages here.
Microsoft Viva Copilot: The AI assistant integrates with different Viva modules, such as Viva Engage, Viva Insights, and Viva Goals, with pricing varying per module. Advanced Copilot dashboard features require a Microsoft 365 Copilot license and a Viva Insights, Viva Workplace Analytics, and Employee Feedback license or a Viva Suite license.
Copilot for Sales, Copilot for Service, and other role-based Copilot agents (with product name including Copilot for) require a separate license.
Power Platform Copilots: Copilot features in Power BI, Power Apps, Power Automate, and Power Pages are included in the licenses of those services. Pricing is usually based on user-specific or capacity-based models. Read more about service packages here.
Github Copilot is a monthly subscription, and pricing varies between individual developers and enterprise users. Read more about service packages here.
Microsoft Copilot Studio pricing is based on monthly capacity. The basic package includes 25,000 monthly messages, and additional messages can be purchased if needed. Read more here.
Azure AI Studio: the tool’s pricing and licensing depends on the Azure services and resources used. Read more here.
Read more:
- Using artificial intelligence in business
- Know your competitive advantage
- Ensure data security before rolling out Copilot
- SharePoint Premium: intelligent information management for vanguard organizations
- Microsoft Planner with premium features and Copilot
- Boost productivity with AI
- Building custom AI assistants with Copilot Studio
- SharePoint Premium and document processing with Microsoft Syntex